No 'Create sub-task' present in the 'More' menu of a story

[Tanya Moldovan]

Hi,

I cannot find the option of creating a subtask for a story.

I am following this guide in order to enable sub-tasks:

https://confluence.atlassian.com/adminjiraserver072/configuring-sub-tasks-828788265.html

I have enabled sub-tasks, created sub-task issue type and it's present in my issue type scheme.

It's also part of my project's issues types:

However, I cannot find the option `Create subtask` in the desired story.
When I click the 3 dots in the right side, I get this menu: [Add flag,  Move, Clone, Delete, Configure]

When I click the 3 dots near the icons `Link issue` and `Add attachments` I get only `Add More` which leads me to the marketplace (which has some PAID sub-task relaed add-ons).

The only option I found is to create a new issue of `Sub Task` type and then link it to the parent issue, but it's too complicated for just adding some subtasks to a story.

What am I doing wrong?

Where is that `Create subtask` option?

Please help,
Tanya

[Tanya Moldovan · Accepted solution]

As @toffee mentioned, if choosing Kanban classic the option is available. 

To solve my problem I've created a new project using that template and moved all the issues there. 

[toffee]

Same problem. Is it related to free trial version?

[Nic Brough -Adaptavist-]

No, trials are limited only by time.

It looks to me like the "new issue view" is the problem here, as it does not contain sub-task creation links like the old view.

[toffee]

I try to turn off "new issue view".

The old view still does not contain sub-task

[Nic Brough -Adaptavist-]

Ok, that's even more simple - you don't have any sub-task types in this project's issue type scheme.

[toffee]

I have sub-task issue type in "Default Issue Type Scheme" same as the topic owner.

Should I create a new scheme?
How to assign "Issue Type Scheme" to a specific project?

[toffee]

I was created project with new template, so may not work.

I think I should go with the classic template.

[toffee]

It's working with classic template!

[Tanya Moldovan]

So if I create a Kanban (Classic) it works. But why doesn't it work it Kanban project? How are we supposed to know the difference and why it is not documented?

And now what do I do with my existing project to make it work?

[Nic Brough -Adaptavist-]

Because you have not selected a project type that has sub-tasks by default.  All you should need to do is add one or more sub-task types into the issue type scheme.

[Tanya Moldovan]

I did add it - as described in the original question (check the screenshots). Everything is enabled according to the guide, but the option is not there

[Tsegereda Mulugeta]

I'm having the same problem. Thanks Tanya for trying to get to the bottom of this issue

[Matt Bauerochse]

Same problem here

[Jonathan]

Same problem here. Did everything same as the PO, still can't see the "create subtasks" option 

[Nic Brough -Adaptavist-]

Have you enabled sub-tasks in the issue type scheme, or project settings if it's a Next-gen project?

[Jonathan]

Hi, thanks for answering.

I just solved it now by looking into the project settings as you suggested and adding a new issue type of subtask.(didn't try that before, cuz there is alrdy a subtaskサブタスク in Japanese) Once I clicked "+ Add issue type" and added a subtask in English, the one on the bottom, I could start using child issues. I can now see the "add child issues" button on the top row of tickets.

I didn't create the project, so I think it might be something not configured properly by the creator.

Thanks for the help, jira is great :)

[Jonathan]

[Suren Raj]

Hi, Tanya.

The documentation you looking at is for Jira server. Below is the documentation for Jira cloud:

• https://confluence.atlassian.com/adminjiracloud/configuring-sub-tasks-818578898.html

Let us know if the issue still persist.

[Tanya Moldovan]

Hi,  Thank you for your reply. 

[Tanya Moldovan]

I have  checked the guide.I have everything enabled, I have the needed sub-task issue type, I still don't see the option. 

[Tanya Moldovan]

This guide:  https://confluence.atlassian.com/jirasoftwarecloud/creating-issues-and-sub-tasks-764478439.html 

says that:  Quick add buttons: Add attachments, subtasks, linked issues, and content from Attlasian Marketplace apps. 

[Tanya Moldovan]

Anything related to subtask is paid add-on.

[Tanya Moldovan]

Am I missing something or this is how it's supposed to work (aka do I need to pay for this feature to be available)?

Thanks

[Tanya Moldovan]

P.S.: sorry for not replying in one comment, but Jira kept giving me the error `Your message was not accepted. Check for invalid HTML or try reposting as plain text.`

[Suren Raj]

Hi, Tanya.

The issue is because of the type of project that you created rather than your specific access. You selected the "Agility" project type rather than a "Software" project type.

You can find more details on this here:

• Working with agility boards
• Get started with agility boards

You would likely want to create a Scrum project or a Kanban project as sub-tasks are not supported in Agility projects.

At the same time, 

Linked below follows a screen recording showing how to create sub-tasks using the new Jira issue view:

• https://cl.ly/2f0e72ed3231

Further details about the new issue view you can find in the below documentation:

• https://confluence.atlassian.com/jiracorecloud/the-new-jira-issue-view-938040503.html].