No admin account (Jira Cloud, no SSO)

[Steve Sobol]

One of the Jira Cloud instances I manage has four users, but none of those users has admin access. I almost never use this particular Jira instance, so I'm not sure what happened, or when it happened, but now I need to figure out how to give the owner of this Jira instance admin rights... which would be trivial, if I was an admin...

Is there any way someone can give the owner -- or myself -- admin privileges?

Thanks in advance...

[Italo Lobato Qualisoni]

@Steve Sobol  - You can raise a ticket to Atlassian asking for the contact that has admin access on your site, they might be able to provide you the admin for your instance.

https://support.atlassian.com/contact/

[Trudy Claspill]

@Italo Lobato Qualisoni 

Welcome to the community.

The original poster indicated they are on the Free version of the product. With the Free version they are unable to raise a case with Atlassian Support.

[Trudy Claspill]

Who created the site and added the Jira product? That person by default will be an admin for the site.

[Rob Horan]

Hi @Trudy Claspill ,

With employee turnover being what it is, my guess is that person is probably long gone - and it's not always easy to get admin access back.