Not Receiving Email Notifications for Ticket Queue

[Domenic Crespo]

Hello,

I am unable to receive email notifications for when a ticket is created in my team's help desk ticket queue. 

My teammate mentioned that were was a block list I might need to be removed from? Anyone available to help me with this issue?

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @Domenic Crespo 

Welcome to the community!
If your email is on the suppression list only Atlassian Support can remove this, please create a ticket with them.

Best regards

Sam

[Doreen Undiri]

Hi @Domenic Crespo 

@If you’re not receiving email notifications for new tickets in your team’s help desk queue, here are some constructive steps you can take to resolve the issue. First, consider asking a Jira admin to check if your email is on the block list in the Email Settings or Email Troubleshooting section within System Settings (in Jira Cloud). If your email is listed, they can easily remove it to restore notifications

Next, verify that you are included in the Notification Scheme for the help desk project for the Issue Created event. If you’re not listed there, adding your email will ensure you receive notifications.

It’s also a good practice to check your spam or junk folders, as sometimes emails can be filtered out. Additionally, whitelisting Jira’s domain in your email settings may improve delivery.

If you’ve gone through these steps and are still not receiving notifications, I recommend reaching out to Jira Support or your IT department for further assistance. They can review server logs or adjust settings to help resolve the issue.

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Dd