Not Receiving Email Notifications in JIRA Cloud

[Ore Akindele]

Good Morning, 

I client raised an issue they not receiving email notifications.  I came across this page and I was advise to check the below to ensure " Out going mail" is not disabled. 

I found settings, then system, but I couldn't find "Out going mails"

"""""Confirm Outgoing mail has not been disabled  (Choose  > System. Select Mail > Outgoing Mail )""""""""

[Gabriele Franck · Accepted solution]

Hi, Ore

Only Jira admins will have access to the Outgoing Mail page. Are you a Jira admin of your instance?

If so, the path you need to follow is, indeed, Jira settings > System > Outgoing Mail.

Then you'll see something like this:

Let me know if this helps!

Gabi

[Ore Akindele]

thank you.