Not able to invite user

[Usman Sheikh]

Hi,

When I add new user, they don't receive invitation email.

[John Funk]

Hi Usman - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see if the email address is on the Suppression list. 

https://support.atlassian.com/contact/#/

[Rebekka Heilmann (viadee)]

Hi @Usman Sheikh and welcome to the Community,

are you sure, that the "send email" check box was ticked? 

Did you invite a managed user or an external one?