Not able to move tasks from card to card

[Ganesh Ramesh]

Hello, I am working in a company managed project. My teammates are not able to move tasks from To Do to In Progress but can directly move to Done. What could be the issue.

[Vishal Biyani]

@Ganesh Ramesh 

This will most likely be a permission issue on workflow.

Can you review the workflow and ensure there is no condition blocking the transition from To DO -> In Progress.

If issues can be transitioned to Done from Any status, that could be the reason why team is able to move issue from To Do to Done

[Faizan Sayyed]

Hey @Ganesh Ramesh 

Thanks for reaching out to Atlassian Community.

As you are unable move issues from one column to another, I request you to validate the below settings.

Possible Causes and Solutions:

1. Workflow Restrictions:

   • It's possible that the workflow associated with your project has restrictions that prevent tasks from moving directly from "To Do" to "In Progress." Check the workflow to ensure that there is a transition path from "To Do" to "In Progress."
   • Solution: Navigate to the project settings, select "Workflows," and review the transitions between statuses. Ensure that there is a valid transition from "To Do" to "In Progress."

2. Permissions:

   • Sometimes, permission settings can restrict certain users from transitioning issues between specific statuses.
   • Solution: Verify that you have the necessary permissions to transition issues. You can do this by checking the "Transition Issues" permission in the project's permission scheme.

3. Board Configuration:

   • If you are using a board, the columns might not be mapped correctly to the workflow statuses.
   • Solution: Go to the board settings and ensure that the "In Progress" column is correctly mapped to the appropriate workflow status.

Please let me know if you have any questions.