Not able to see SLA tab/feature in project settings

[Kuldeep]

Not able to see SLA tab/feature in project settings

[Marc - Devoteam]

Hi @Kuldeep 

As this ootb feature is only available for JSM project, you wil require a marketplace app like Time to SLA.

This app allows to create sla's usable within all jira applications.

[RG]

@Kuldeep I was also facing same issue later realized don't have valid license. Please check license. 

[Kuldeep]

Thanks RG for the heads up

[Walter Buggenhout]

Hi @Kuldeep and welcome to the Community!

The SLA feature is part of Jira Service Management. So you must be looking at a JSM project to find it. It is not available in Jira Software, Jira Work Management or Jira Product Discovery products.

If that doesn't explain, please provide a screenshot of where you would expect to see the feature in your instance, so we can give a more informed advice.

Hope this helps!

[Kuldeep]

Thanks Walter, I want to use this feature in JIRA software to track various status's SLA and may be add some automation on top of it to make progress tracking easier and more visible. Is there any alternate to get this done in JIRA Software.