Not able to see User Settings as ADMIN

[Saurabh Saxena]

I am not able to see user settings to change password of users. I am admin.

Also need to change the email id of users, but not allowing me

[Saurabh Saxena]

Thanks Yogesh.. Raising a ticket to support team

[Yogesh Mude]

It's better to raise a support ticket to Atlassian as it is Cloud.

They will help you in a better way.

[Saurabh Saxena]

Thats what I am saying.

I am not able to change the users profile and change passowrd or email id for any users despite I am admin

also.. reset password will send the email, however the email does not exist, so want to change the email instead deactivating the user

[Yogesh Mude]

ahhh..as you have been tagged as a fisheye/crucible so I was provided the information about it.

In my earlier comment also i was asked you is what are you using fisheye first time? 

Ok, no worries go to the user profile on jira cloud then change the password.

As you mentioned in your comment using reset password also you can change it.

[Saurabh Saxena]

I am not using Fisheye

and JIRA on Cloud .. not on premise

[Yogesh Mude]

Are you talking about On-premise(self-hosted) fisheye server right?

There is no fisheye cloud available then why you are login to https://id.atlassian.com/login and all.

[Saurabh Saxena]

https://id.atlassian.com/login to login to myaccount

providing my username and password \

Then I am logging to domain.atlassian.net and it is asking mu username ad password and correctly login

• then settings--> user management-->users ( getting list of users)
• Click on user
• Upper right getting options as LoginAsUSer , Edit, Reset Password , Deactivate
• Clicking on Edit, will only allowing me to change name
• Clicking on Reset Paswword.. sends the link to user
• Deactivate - delete

No Place I am seeing any change password or email change options

[Saurabh Saxena]

Could you please share the Administrator Link ? I am not seeing any link or yellow line as you suggested. Thanks

[Yogesh Mude]

Are you using Fisheye for the first time?

If yes then after installation of Fisheye you need to create a user with login ID and password.

Once done this user will not have the admin access.

For Admin access, you need to login..At the footer, you will find in Administrator link in Yellow color, click on it and then log in.

[Saurabh Saxena]

my email id is my user and email id we bought from Outlook365.

No LDAP

[Yogesh Mude]

Are you using LDAP for user management?

[Saurabh Saxena]

yes I am logged in as Admin , but could not see

[Yogesh Mude]

HI @Saurabh Saxena

Welcome to the community!

Could you please confirm that you have been logged in as an Admin?

If yes, then you should be able to see add/edit the user settings.