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Not all Resolution values show up in the dropdown on the transition screen

Vijay Manohar August 7, 2020

As an admin, I have setup all the resolution values, However when I transition from Resolved to Closed or from Progress to Closed, not all Resolved drop down values are shown and only a few are seen. How do I make all values to be shown. Thanks

1 answer

1 vote
Jack Brickey
Community Champion
August 7, 2020

It may be that there is an exclude property on the transition to Closed. Check the workflow. Here is an article that might help - workflow-properties 

Joe Pitt
Community Champion
August 8, 2020

It could also be an Include property. I prefer using include so I don't have to go back and update the transition if I add a new resolution that isn't relevant 

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