Not getting password reset email

[caroline peacock]

I am trying to arrange a password reset for Jira but I'm not getting any email through regardless of whether I ask for a password reset or assistance with my username.

I've checked the blocked emails at my end and can't see that I have blocked Jira or Atlassian email so was wondering if there is anything else I can do to reset my password.

my username is caroline.peacock

[John Funk]

Hi Caroline - Welcome to the Atlassian Community!

Are you getting other emails from within your Jira? Like with mentions in Comments or other email notifications?

[caroline peacock]

Hi John, yes, I'm getting those notifications, and when I had to reset my Atlassian password that came through just fine, it's just the Jira one that seems to be problematic

[John Funk]

You shouldn't have a separate password from Jira apart from Atlassian. It should just be your Atlassian password. 

[caroline peacock]

I changed my password again to make sure that I was 100% using the correct one but when I try and access https://crowd.intdigital.ee.co.uk/ it won't accept the password I had set.  I tried to change the email that password reset notifications would be sent to and tried a further password reset but I still didn't get anything through.  I'm 99% sure that the username I'm entering is correct but I have tried all possible variants of what it could be and it still won't give me access.

[John Funk]

Hmm, since you are running it through Crowd, you should probably open a support ticket with them.