Not receiving any updates on his email from Jira

[BKT Helpdesk]

Hi team, 
There is one user who is not receiving any updates on his email from Jira regarding password reset, we have tried changing his email domain but the problem still appears  same.

[BKT Helpdesk]

Checked all this but I think my user email ID has moved to email suppression list. Can you please remove from that and confirm.

[Tansu Akdeniz]

Hi @BKT Helpdesk 

Please check this page: Password reset issues

If problem persists, create a ticket to Atlassian via https://support.atlassian.com.

[Mohanraj Thangamuthu]

Hello, Good day. You could self-serve the mail issue by following the steps mentioned in: https://community.atlassian.com/t5/Jira-articles/Unsuppress-invitation-emails-with-one-click/ba-p/2230952