Not receiving email notifications from JIRA and Confluence

[ziad.ibrahim]

Hello,

Two weeks ago, I stopped receiving any email notifications from JIRA and Confluence. I did not make any changes to my Gmail settings nor JIRA or Confluence settings.

Please help!

Thank you,

Ziad

[Benjamin]

Hi @ziad.ibrahim ,

check if your outbound mail is disabled. If both the global outbound mail settings is okay and gmail settings are ok, then I would file a ticket with Atlassian Support to take a look.

You may want to always reconfigure your gmail settings to see if anything changes.

-Ben

[ziad.ibrahim]

Hi Ben,

All my email notification settings are enabled in JIRA and Confluence.

Thank you,

Ziad

[Benjamin]

@ziad.ibrahim : Is this only isolated to you only? It its global, then I would check with the admin on the outgoing mail settings. 

[ziad.ibrahim]

Hi @Benjamin

Yes, it is isolated to me. My other teammates are getting their notifications without any problems.

Thank you,

Ziad

[Benjamin]

Hi @ziad.ibrahim ,

1. Check your profile if any notifications is turned off since it is just you.

2. Check if the e-mails are going to your junk/spam instead.

If both checks out, I would suggest contacting Atlassian Support.

-Ben