Not receiving email notifications from Jira projects/tasks

[Łukasz Juszkis]

Hello everyone,

I haven't been receiving any email notifications when changes are made on a project and communicating with my co-workers on time. 

I have tried changing the settings on my account but nothing worked.

To give you the full picture, I had a break during my employment, before I left everything was fine. Once I came back after a 2 month break and been added back to the organization, no notifications are going through to my email box.

Please help as it is impossible to work on tasks and projects without notifications.

[Andy Heinzer · Accepted solution]

@Łukasz Juszkis I found there was a suppression on your account.  I have cleared this from our side. 

[Łukasz Juszkis]

Thank you very much Andy! This worked - very helpful :)

[Nikola Perisic · Accepted solution]

Hello @Łukasz Juszkis 

First, check your Jira personal settings and see if you have the option "Send email notifications" when you are the watcher, reporter of the issue etc.If this is set up correctly, Atlassian has put the email to the suppression list.

This is done in order to prevent spam. In this case, you would need to raise a support ticket for Atlassian and ask for your email to be removed from the list.

Reference: https://community.atlassian.com/t5/Jira-Software-questions/Stopped-receiving-notification-emails/qaq-p/2377310

[Łukasz Juszkis]

Thaank you for your reply Perisic!

[Thomas Yau]

I also have similar situation and this is blocking my project's UAT sign-off.

Anyone can help?

[Andy Heinzer]

Hi @Thomas Yau 

I took a look at your account, but from what I can see there are no rejected or delayed responses from your SMTP server.  From what I can see, mail is being delivered to your address.  If you are not seeing this, I'd suggest checking your spam folder to see if the messages have been miscategorized as spam.  If that doesn't help, I'd recommend reaching out to your mail admin for more help.  There may be something else quarantining the mail on your side.

[Anusha Rutnam]

Just a note here to let everyone know that if a user is not receiving their invite link because their email is on our suppression list, clicking the Resend invite link will unsuppress their email without you needing to contact Support.

Please note you will only see the Resend invite link if the user is unverified (i.e. if they have never logged in before). If you don't see the link, you will need to contact our Support team to have the email unsuppressed.

Note: For existing users, there is one more self-serve tool for unsuppressing the blocked emails of users who are not receiving notifications from either a Jira Software or Jira Work Management project. You can read more on that here.

For more information on this topic in this article: Jira Cloud email notification suppression list and why users don't receive email notification