Not receiving email notifications

[Oscar]

Hello,

I am very new in Jira Software (Cloud) and I created a new project and try to open new issues and we are not receiving any email notifications. I have searched tutorials on how to configure email notifications:

https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/

But it is not working. I have the default scheme to notify the Reporter for example and I do not get any notification in my email at all.

Could someone help me or pointing me to a possible solution to this problem?

Thanks

[Florian PEREZ [Valiantys Administrator]]

Hello!

This one can be because of sooooo many thing! The first one I would check is if you set up correctly the email sender in Jira. You can also check if there is some mail waiting to be send by looking at the mail queue in Jira.

After I would look into notification to see if everything is correctly set up. Remember that every "action" you program for sending a notification need to be send as postfunction fire event. So if you modifyed deeply your workflow you should look very closely at what are the event fired in each transition of the workflow and place the correct ones if needed.

Lastly I would take a look at the user information and check if the mail is correctly set up (we never thought it is a possibility that we mistake in our mail spelling but we're just humans :))

Hope this can help!