Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Nothing happens after sign-in for Gitlab for Jira

Dario Douma
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 29, 2025

I'm trying to get our self-managed Gitlab instance connected to our Jira Cloud. I've followed all the steps.

Created an OAuth Application inside Gitlab with "https://gitlab.com/-/jira_connect/oauth_callbacks" as the callback URL because I'm installing the app in the Atlassian Marketplace. Then copied the application id of the OAuth Application and pasted it in the Jira Connect Application ID inside Gitlab settings and entered https://gitlab.com as Jira Connect Proxy URL.

After this I should be ready to install the Gitlab for Jira Cloud inside Jira and configure everything. So I select Gitlab self-managed and enter our instance domain. After this I click on sign in and authorize the application. Then i get redirected to this page;

Screenshot 2025-04-29 151841.png

 

When I close this or just go back to the Jira page where I was configuring the Gitlab for Jira App I can only see the button with a spinning animation and just hangs there and does nothing, not even an error message;

 

Screenshot 2025-04-29 151859.png

What can we do? Or what could we be doing wrong? 

1 answer

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 29, 2025

Hello, Good day. Please check if there is any popup blocker in your web browser. Following will be the flow.

 

Screenshot 2025-04-30 at 11.22.03 AM.pngScreenshot 2025-04-30 at 11.23.56 AM.pngScreenshot 2025-04-30 at 11.24.03 AM.pngScreenshot 2025-04-30 at 11.24.31 AM.png

Dario Douma
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 30, 2025

We didn't get it to work this way. We ugraded our Gitlab instance to 17.11 so that we can manually install via de app_descriptor file that is hosted on our instance. We managed to do that only this is now the result.

Screenshot 2025-04-30 090908.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events