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Notification for waiting for customer tickets.

Simon Bauer
Simon Bauer
Contributor
February 17, 2015

Hi,

is it possible for a ticket agent to get a notification if a ticket has been on 'waiting for customer' for a specific time? If so, how do i set it up?

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Timothy
Timothy
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February 17, 2015

You could use the JIRA's Filter Subscription to search for issues that have not been updated in a certain time in a certain state (https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email).

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Simon Bauer
Simon Bauer
Contributor
February 17, 2015

Thanks, that worked perfectly for me! ;)

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