Notification not triggering

[kanchana wijerathna]

We have a user who is a system administrator,  but Any updates from him to projects do not trigger notifications. What would be the cause for this ?

[Nic Brough -Adaptavist-]

What are the changes and what does the notification scheme say?

[kanchana wijerathna]

Hi,

I am getting in the log file.

Mail Queue Service [atlassian.jira.mail.MailingListCompiler] Failed adding mail for notification recipient: [email=xxx@yyy.com, user=zzz:3]

java.lang.NullPointerException

[Nic Brough -Adaptavist-]

A null pointer exception is not a helpful error message in java, it's the fallback that really doesn't mean much more than "something has gone wrong". You need to look at all of the error message. You can ignore most of the lines in the error, they are for coders, giving the lines of java they'd need to look at, but we do need to see the other lines that say "caused by" or other more English-like phrases.

[kanchana wijerathna]

i think my user lost his avitar anyway. In jira it shows as cross mark. in the log file 5. java.lang.NullPointerException com.atlassian.jira.avatar.AvatarManagerImpl.getOrGenerateLargerAvatarFile(AvatarManagerImpl.java:345) shows. Would that be the problem ?

[Nic Brough -Adaptavist-]

Possibly, but go back to the original error and work through the lines in that to find the cause.