Notifications to external users doenst't show comments

[Ralf Rutke]

Hi,

we face a problem with notifications since beginning of December 2024.

We have external users (users not maintained by us) who are participating within Jira projetcs. 

Typically they've got notifications when for example a comment was added. The new comment was part of the notification.

By now they only get a notification with a link to show the comment. 

We don't see that behaviour with manged accounts, regardless if they participate in SSO or not.

Any idea what I could check or is that a general change. 

Best regards

Ralf

[John Funk]

Hi Ralf,

Can you share a screenshot of the body of the email? 

[Ralf Rutke]

First screenshot for an external user, comment itself is not shown.

second one to an internal user. Here we see the text of the comment "Hallo Michael ....".

[John Funk]

I have been seeing some posts from other users about problems showing Comments. Please open a support ticket with Atlassian to let them know it is affecting you. 

https://support.atlassian.com/contact/#/