Obtaining @username(mentioning). Here user is the one who initiates the automation or triggers it.

[MahanthPrudhvi]

Hi, I have created an automation where a comment will be added mentioning @initiator but when I use {{initiator.accountId}}, it's not mentioning the initiated user but it is giving user ID something like this " @62fb76b9e2b1b5ae159a8ba8. So how can I get user name?

Thanks.

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @MahanthPrudhvi ,

based on the following article https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/ you could use {{initiator.displayName}}.

To mention someone you should use [~accountId:{{initiator.accountId}}]

Fabio

[MahanthPrudhvi]

Hi @Fabio Racobaldo _Catworkx_ 

Sorry for my late response. I have tried your suggestion and working amazing.

Thanks for your quick response and suggestion.

Regards,

Mahanth.

[Fabio Racobaldo _Catworkx_]

you're welcome @MahanthPrudhvi 

[Mathieu Truchot]

hi,

you can try {{initiator.displayName}} as mentionned here : https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

Best regards,

Mathieu

[MahanthPrudhvi]

Hi @Mathieu Truchot 

I am using [~accountId:{{initiator.accountId}}] because it has to trigger a  mail as well.

Thanks for your suggestion.

Regards,

Mahanth.