Off tickets query

[Sampath]

I need data for the following scenario: Agent 1 is off from April 10, 2024, to April 13, 2024. I would like to verify whether Agent 2 has checked Agent 1's pending tickets during this period. How can this be accomplished?"

[Kawan Diogo]

Hi @Sampath 

You can use JQL to check if the issues assigned to Agent 1 had some update, and look in the history of the issue if Agent 2 perform any actions:

Examples of JQL: 

assignee = "Agent 1" AND updated >= "2024-04-10" AND updated <= "2024-04-13"

 assignee CHANGED FROM "Agent 1" TO "Agent 2" DURING ("2024-04-10", "2024-04-13")

 And to check the issues of Agent 1 without any update:

assignee = "Agent 1" AND updated <= "2024-04-09" OR updated >= "2024-04-14"

Hope this helps you in your question.

Best regards.