On-Demand Email Notification for inactive issues

[Edward Greathouse]

Current Problem:

I would like to create an On-Demand email notification to the assignee when an issue is in a specific status for 5 days. If I were to make a filter for this requirement it would look like the following:

status in ("waiting on internal", "PCR Approval", "Waiting on external", "Code Review") AND assignee = currentUser() AND updated < -5d

A subscription will not work because I only want to send an email one time (not daily, not weekly, not monthly), just one time, after 5 days.

Note:

If a subscription is my only option, is there a cron value for representing once every 5 days? I do not want the subscription constrained to a particular day of the week or a particular day of the month because if the email notification is set to Tuesday morning, but the 5th day mark doesn't occur until Tuesday evening, or Wednesday, then a notice wouldn't be sent out until the following Tuesday allowing the issue to be idle for 9 days before an email is finally sent. 

[ASweeten]

Hi Edward,

It looks like you can gain most of this functionality from the Notification Assistant for JIRA Plugin.  The notification setup will be more of a subscription-style implementation because notifications in JIRA are normally fired when events happen in the ticket.  In your case, you're wanting to be notified when something ISN'T happening.  From what I see in the Notification Assistant plugin documentation, you can setup notifications to be sent to an assignee at configured intervals (even based on a cron expression).   Furthermore, they have a 'Restrict issue trigger' which looks like it might help with the "one time only" requirement.

Restrict the number of times a specific issue should trigger a notification in reoccurring result sets. The delta between result sets will always trigger a notification. 

Hope this is helpful.

Cheers
~Andrew Sweeten
Atlassian Support