One of our users does not receive JIRA's mail notifications. Why?

[Krisztina TEGLASI]

Hello Everyone,

User does no longer receive notifications , when a ticket is assigned to him or he is cited in a comment. He received an alert his account is no longer managed.

Up to December, 2023 he were receiving normally e-mails notifications from Jira.

He’s checked “other” mailbox in Outlook and there isn’t any e-mail there, too.

"Get email updates for issue activity when: watching, reporter, assignee, mentions."

Thanks for your answer.

[Michael Yaroshefsky - Visor for Jira · Accepted solution]

Hi @Krisztina TEGLASI

Welcome to the Atlassian Community.

In cases like this, where one person no longer gets email notifications, try opening a support ticket with the Atlassian team. They can check to see what's going on with that user's email, see if it's been blacklisted for some reason, and so on.

You can open a support ticket here: https://support.atlassian.com/contact/#/

Atlassian team members also answer questions here too but it looks like the "affected user" would have to raise the question to the community themselves.

See this question for reference: https://community.atlassian.com/t5/Bitbucket-questions/User-does-not-receive-any-Atlassian-Notification-Jira-Confluence/qaq-p/2356155

I hope this helps,

Michael

[Krisztina TEGLASI]

Hi @Michael Yaroshefsky - Visor for Jira 

Thanks for your answer.  I've opening a support ticket.

Regards,

Krisztina

[Michael Yaroshefsky - Visor for Jira]

Anytime! I hope this gets resolved soon.