One user not receiving invite email

[Joe Kaire]

Hi there...it seems like an email we created yesterday was not set up in time before we tried to create a Jira user with the same email.

I believe it might've ended in the email suppression list.

Can someone please assist on removing it, so I can send out the invite again?

Thanks,

Joe

[Andy Heinzer]

Hi,

I did a check of your email domain, but I did not find any users on your domain that have any current record of a bounced SMTP message.  If the user is still not able to receiving email from one of our systems, please let me know the email address of that user so that i can investigate this further.

Thanks,

Andy

[John Funk]

Thanks for the assistance, Andy!

[John Funk]

Hi Joe - Welcome to the Atlassian Community!

Since you are on a Free account, I will see if someone from Atlassian can come here and check the blacklist for the user. 

[Joe Kaire]

Thanks @John Funk . It has been resolved.  Someone from Atlassian went in and removed the email address from the suppression list.

[John Funk]

Great!