Ongoing problem with Project Configurator import

[BenK]

Hi there. Second post this week surrounding this broader issue, different problem though.

Basically I'm trying to move a 15-odd year-old project across to new infrastructure on a higher Jira version using Project Configurator.

Specifics:

• New destination: Jira Server version 7.12.1
• Old Jira Server version: 7.12.1, upgraded from a clone of a 6.4.4 environment
• Project Configurator Version: 3.1.10

I've cloned the environment, made sure all relevant add-on versions have parity, I've dealt with a previous issue some very helpful people here helped point out with a deprecated addon.

I am absolutely at my wits-end with this, as the previous problem I was having revolved around some Jira Suite Utilities post-actions we had in place (as pointed out by some very helpful people here) but I have completely removed these.  Right now this is result of an import trace where the problem arises:

INFO 15:40:20,197 Creating the issues.
ERROR 15:40:20,316 Unable to create issue with key 'CHART-20'.
com.atlassian.jira.external.ExternalException: Unable to create issue: CHART-1222
at com.atlassian.jira.external.ExternalUtils.createIssue(ExternalUtils.java:228)
at com.atlassian.jira.imports.project.DefaultProjectImportPersister.createIssue(DefaultProjectImportPersister.java:145)
at com.atlassian.jira.imports.project.handler.IssuePersisterHandler$1.run(IssuePersisterHandler.java:71)
at com.atlassian.jira.util.concurrent.BoundedExecutor$1.run(BoundedExecutor.java:50)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: Could not load FunctionProvider class
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:519)
at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssue(RequestCachingIssueManager.java:204)
at com.atlassian.jira.external.ExternalUtils.createIssue(ExternalUtils.java:220)
... 6 more
Caused by: com.atlassian.jira.workflow.WorkflowException: Could not load FunctionProvider class
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:761)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:510)
... 8 more
Caused by: com.opensymphony.workflow.WorkflowException: Could not load FunctionProvider class
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1010)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407)
at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:606)
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:742)
... 9 more
ERROR 15:40:20,323 Unable to create issue with key 'CHART-13'.
com.atlassian.jira.external.ExternalException: Unable to create issue: CHART-1223
at com.atlassian.jira.external.ExternalUtils.createIssue(ExternalUtils.java:228)
at com.atlassian.jira.imports.project.DefaultProjectImportPersister.createIssue(DefaultProjectImportPersister.java:145)
at com.atlassian.jira.imports.project.handler.IssuePersisterHandler$1.run(IssuePersisterHandler.java:71)
at com.atlassian.jira.util.concurrent.BoundedExecutor$1.run(BoundedExecutor.java:50)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: Could not load FunctionProvider class
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:519)
at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssue(RequestCachingIssueManager.java:204)
at com.atlassian.jira.external.ExternalUtils.createIssue(ExternalUtils.java:220)
... 6 more
Caused by: com.atlassian.jira.workflow.WorkflowException: Could not load FunctionProvider class
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:761)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:510)
... 8 more
Caused by: com.opensymphony.workflow.WorkflowException: Could not load FunctionProvider class
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1010)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1407)
at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:606)
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:742)
... 9 more
ERROR 15:40:20,337 Unable to create issue with key 'CHART-22'.
com.atlassian.jira.external.ExternalException: Unable to create issue: CHART-1224
at com.atlassian.jira.external.ExternalUtils.createIssue(ExternalUtils.java:228)
at com.atlassian.jira.imports.project.DefaultProjectImportPersister.createIssue(DefaultProjectImportPersister.java:145)
at com.atlassian.jira.imports.project.handler.IssuePersisterHandler$1.run(IssuePersisterHandler.java:71)
at com.atlassian.jira.util.concurrent.BoundedExecutor$1.run(BoundedExecutor.java:50)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: Could not load FunctionProvider class
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:519)
at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssue(RequestCachingIssueManager.java:204)
at com.atlassian.jira.external.ExternalUtils.createIssue(ExternalUtils.java:220)
... 6 more

...and on it goes until "too many errors".

At this point I have removed any and all conditions and post-actions that call on add-on functionality. Firstly I attempted to replace these with some quick scripting in Adaptivist Scriptrunner, but just to be safe after still getting these import errors I backed up those workflows and just took a scythe to them. Any non-core post actions and conditions have been removed, and no validators were being used in the project to start with.

Does anyone have any suggestions as to what might be causing this? Happy to provide additional details if that helps. Thanks in advance.

[Joaquin Fernández Morales]

Hi BenK,

This kind of errors could happen due to two reasons:

• There is a validator or postfunction in the "Create" transition of this workflow of a third party plugin which you must remove before exporting again.  I advise you to export the workflow in XML format to review it. 
  OR
• This could happen because certain JAVA classes used by JIRA Cloud don't exist in JIRA Server , could you confirm if this project comes previously from a Cloud instance ? 

I hope it helps.