Only 1 Ticket in progess

[Benjamin Buchwald]

Hello everyone,

I would like to implement in a project that only one ticket can be in progress at a time and the other tickets should return to Assigned.

How can I implement this? Do you have any ideas?

Best regards,

Benjamin

[Benjamin Buchwald]

Hi all,

we have created an automation rule for this case. Thank you all for your input.

@Bill Sheboy I totally agree with you We have the status New, Assigned, in progress, waiting, qa and done and we have reminder automation rules that we are reminded after a certain time if nothing more happens.

Best regards,

Benjamin

[Bibiana]

Hey @Benjamin Buchwald , 
What  is the automation you used?

[Benjamin Buchwald]

Hi @Bibiana 

our rules looks like:

Best regards,

Benjamin

[Bibiana]

thank you 🙏 

[Bill Sheboy]

Hi @Benjamin Buchwald 

I respectfully suggest trying to implement a limit to WIP (i.e., work in progress) like this using only Jira tooling may lead to unintended consequences, such as untracked work in progress, active items stall on the board, knowledge silos, etc.

Perhaps instead discuss with the team why this is happening, helping others to understand the reason for the WIP limit, and together decide solutions to the underlying causes.

Kind regards,
Bill

[Nikola Perisic]

Hello @Benjamin Buchwald 

You can limit the amount of tasks that are within the specific column:

• Go to the Configure Board option
• Select Columns
• Within Columns for Set a constraint use Issue count, for max issues enter 1 within your In Progress column

[Benjamin Buchwald]

Hi @Nikola Perisic 

thank you for your suggestion. But that applies to all tickets, doesn't it?
I would like only 1 ticket per agent to be in progress, the rest should be reset to Assigned.
I think I expressed myself incorrectly, sorry

Is this possible?

Best regards,

Benjamin

[Nikola Perisic]

Hi @Benjamin Buchwald 

No worries! Yes this applies to all the tickets that go into the In Progress. In your case, sadly, it wouldn't be possible. Within a workflow and automation itself there really aren't options that you can use to limit a ticket to be in progress per user.