Open Issues page showing the closed issues

[ypilinkevych@elitex.system]

Hi,

Jira, Kanban project

Problem - on the Open issue page (left menu "Issues and Filters") exists the Tasks with have status Closed. They are crossed by line as Closed but they exists on Open issue window. I want them to be not included into Open issue page.

I use not default Workflow schemes

We use issues Epic - Story under Epic - Task under Story

Can you please help me to solve the problem by excluding add Closed Tasks from Open issues page 

OR

to understand why it has to be as it is.

Thanks

[Nic Brough -Adaptavist- · Accepted solution]

Could you click "advanced" next to the search box?  This should give us a display of the query the "open issues" report is actually running in the background, to help us debug it (we only need the text of the query)

Also, are all the issues that are crossed out subtasks or story-level?  Is there a consistent pattern, like "only subtasks get crossed out"?

[ypilinkevych@elitex.system]

This is how looks Open issues under "advanced" 

resolution = Unresolved order by priority DESC,updated DESC

The same issues are on the Done issues page

statusCategory = Done order by updated DESC

We do not use sub-tasks at the moment. Everything crossed are Stories and Tasks.

What is interesting - on the Open issues page exist only Stories which have Tasks under them and only these related Tasks us well.

Besides, Stories and Tasks exists even if a Story and Tasks belongs (linked) to them are closed.

[ypilinkevych@elitex.system]

Hi Nic,

Can you please suggest how to solve the problem ?

[Nic Brough -Adaptavist-]

My apologies for the delay, I've been struggling to keep up with all my email.

The problem here is that you are not setting the resolution when you close issues. 

Jira has quite a complex set of ways of looking at closed and done, for historical reasons (seriously needs an overhaul), but as a result of it, we need administrators to understand that, as a very general rule, you need to set the resolution when going from an open status to a closed one, and clear it when going from closed to open.

You'll need to amend your workflows to deal with this.  When closing issues you can either give the user a transition screen (with the resolution field on it) or set it with a post-function, and then clear it when re-opening.

If you make a copy of the default Jira workflow (you can't edit it), then you can edit the copy and have a look at the transitions in there for an example.