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Open a parent ticket when subtask is closed

Jeff Young March 17, 2023

Using JWME

 

When I set my ticket to ready to deploy it creates a sub-task ticket type Deploy.  It then sends a message to the user and opens the Deploy ticket.  Is there a way I can have the Deploy ticket navigate from itself to the parent ticket when I close the Deploy ticket?

1 answer

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Juan Carlos Vera
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March 17, 2023

Hi @Jeff Young ,

You can Do an Automation.

In this automation, you can modify the parent Issue when a Subtask is closed.

This is Quick example:

 

community_subtask_toparent.JPG

Jeff Young March 19, 2023

I can modify it without issue. I want to parent ticket to open as the subtask ticket does when I create the subtask from the parent

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