Options for SLA notification within Jira before breach?

[Deborah O]

Can people be notified before issues breaches on JIRA

[Zulfiqar Bin Zafar · Accepted solution]

Hello @Deborah O ,

You can use the Project Automation that comes native to Jira. It has an SLA Threshold Breach trigger you can configure in a rule, then create the action of notification to your agents.

Thanks & Regards,

Zulfiqar Bin Zafar

[Deborah O]

Thank you Zulfiqar

[Zulfiqar Bin Zafar]

Your welcome,

And if this helped you please accept my answer so that more and more people can get benefit.

[Olha Onofriichuk_SaaSJet]

Hi, @Deborah O 

Are you still looking for the answer? If yes, I'd like to help you with your question.

People can be notified before issues breaches on JIRA. For such a case, you can use SLA Time and Report for Jira add-on where you can set Time goals and set up notifications to one user or a group of users to remind them about exceeded issues.

You can add one or a few time goals to define how many reminders you want to get before the issues breaches. 

Here is how it works:

Also, this add-on is created by my SaaSJet team, so if you have any questions, I’m here to answer them.

[Ste Wright]

Hi @Deborah O 

Can you clarify what you mean by an issue breach?

Ste

[Deborah O]

I create a ticket and would like to be notified before it breaches at any stage. e.g before it breaches at prioritization stage or root cause analysis stage