Organization account doesn't exist anymore.

[Gaurav Sharma]

We can't access our organization cloud account used for Jira and Confluence, somehow it doesn't exist anymore.

Inserting few images related to the issue.

Please support and guide.

Thanks.

[Trudy Claspill]

Hello @Gaurav Sharma 

When was the last time anybody accessed either of your products on that site?

Did you have a paid subscription or were you using free subscriptions?

Are you an Organization Administrator, a Technical Contact, a Billing Administrator, or a Product Administrator for your organization?

Have you asked the Organization Administrator or Billing Administrator to confirm that your product subscriptions are still valid?

[Gaurav Sharma]

Hello @Trudy Claspill 

Thank you for the message. Here are the responses: 

1. I accessed the account 3 months back.

2. We were using the free subscription.

3. I am the organization administrator.

We were using the account since November 2021 for our product as a team, it was up and running till March 2025 and has suddenly vanished now.

[Trudy Claspill]

If you login to https://admin.atlassian.com do you see that your Organization still exits?

If if does and you access the Billing information, does it lists your products?

If a Free subscription is inactive (nobody logins and accesses the product) for 120 then the subscription will be deactivate. Emails to this affect are sent to the Billing Administrator and Organization Administrators before the deactivation occurs.

When the product subscription is actually deactivated, another email is sent.

There is then a period of time while the data is held by Atlassian to give you a chance to reactivate the subscription. That is 15 days for free subscriptions. The information is documented here:

https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#What-happens-to-Free-plan-apps-if-they--x27-re-inactive-for-too-long

After that period of time expires the data is permanently deleted.

If the product is within that 15 day window you can get it reactivated by contacting Atlassian support through this page:

https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

[Gaurav Sharma]

Hi @Trudy Claspill 

Thank you for the suggestions.

Have raised the issue with the support team. Hoping the best.