Our team has been notified, if the problem persists please contact atlassian support. ERROR: 1QC30ZX

[Tram Mai]

When I tried to complete the Sprint for across projects, Jira shows this error and I can not complete the sprint.

Does anyone know what error this is and how can I resolve this?

Reproduce step

1. I access the active sprint
2. I select the target sprint to complete
3. I select Complete sprint 
4. The error happens

Prerequisites

1. This sprint is designed for multiple project's works

[Michael G_]

A project administrator on my team is also getting this on one of their Boards when trying to complete and start a sprint. I am an Organization Admin and am not seeing this error.

This is not a cross-project board (no issues from other projects), and I cannot seem to find anything else that should be preventing the Project Admin from starting or completing a sprint.

[Carlos Garcia Navarro]

Sorry to hear that, @Michael G_ ! I can't reproduce the issue... but here is the form to contact Atlassian Support (as suggested by the error message): https://support.atlassian.com/contact/#/

[Carlos Garcia Navarro]

Hi @Tram Mai ,

Welcome to the Community! Does this problem happen consistently with all the sprints?  Have you been able to close other sprints in the same board before? Can you please show a screenshot? Thanks!

[Carlos Garcia Navarro]

I can't reproduce the issue... but here is the form to contact Atlassian Support: https://support.atlassian.com/contact/#/

[Mustafa Mansour]

Dears any updates i face the same message with the error VAPILD

[Sanjog Sigdel]

Hello @Tram Mai Are every tickets included in the sprint in its final status like 'Done','Closed', 'Resolved'?

The issue should've been solved if all tickets or sub-tasks under a ticket in a current sprint are closed.

[Tram Mai]

Thanks Sanjog, I tried but this still happen