Overload of Emails to a User for ticket updates

[Nadine Harvey]

We had this issue globally before the Batching Email Notifications feature was released last year.

The issue generally has been resolved, however, we have 1 user account that continues to receive a crazy amount of emails relating to their issues being updated.

Today, we assigned 10 tickets to this user and they have received 184 emails for these issues.

We have Batching email notifications Enabled.

This Project shares the same Notification profile as all of our projects.

This user is a member of only one project

We have our notifications trimmed to the bare minimums to try to solve this issue but is not helping.

- Email on Create (To Reporter)

- Email on Issure Assigned (Current Assignee)

- Email on Issue Closed (Reporter)

Any thoughts on a setting/confirmation that may be in place for this user that we can adjust?

Also...we checked that user isn't "watching" these tickets which will cause more notifications.

Any insight would be helpful.

Thank you

Nadine