POST /rest/api/3/user failing

[Jeffrey Bistrong]

I am receiving the following error when trying to add a user to jira via the API. According to atlassian documentation this should be valid: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-post

This has been working successfully for the past 6 months with no issue

Error: 

{"errorMessages":["Could not create user: Failed to add user HttpErrorCode 404 - Product: jira-core not found"],"errors":{}}

Body of the POST

{

"emailAddress": "xxxxx@mycompany.com",

"products": ["jira-core", "jira-software"]

}

[Tuncay Senturk _Snapbytes_ · Accepted solution]

Hi @Jeffrey Bistrong 

I'm not sure but what I'd do is to test removing jira-core product and try if it works. As you may already know, Atlassian has recently deprecated jira-core as a standalone product and now it's bundled into jira-software.

So, I'd suggest using 

    "products": ["jira-software"]

instead, even though the documentation says otherwise.

[Jeffrey Bistrong]

Thanks this worked. 

[Tuncay Senturk _Snapbytes_]

Welcome, I'm glad it worked!