Password confirmation is often required for administrator operation

[yong hu]

When I use the JIRA administrator account for some administrator operations, I am often prompted to enter a password for authentication, and when using ordinary users to access, I will often be asked to enter a password for verification.

[Shannon S]

Hi @yong hu,

You might be referring to the Administrative access prompt that's enabled by default.

For more info:

• Configuring secure administrator sessions

It's possible to both disable the prompt, and change the timeout.

To disable:

Disabling secure administrator sessions

Secure administrator sessions (i.e. password confirmation before accessing administration functions) are enabled by default. If this causes issues for your JIRA instance (e.g. if you are using a custom authentication mechanism), you can disable this feature by specifying the following line in your jira-config.properties file:

jira.websudo.is.disabled = true

You will need to restart your JIRA server for this setting to take effect.

Let me know if you have any questions about that.

Shannon

[yong hu]

Hi, @Shannon S 

I set it according to the document, but it doesn't seem to work.

Is there any other solution?

Or whether the JIRA settings interface has relevant settings.

Thanks

Yong

[yong hu]

Hi @Shannon S 

Frequently ask for password, is it related to JIRA plugin?

Almost every administrator operation needs to enter a password, even if the previous step has just been executed.

[Shannon S]

@yong hu,

Thank you for clarifying. Jira is supposed to ask you to authenticate in that case, but I don't think it should be asking you for every administrative step

I'm honestly not too familiar with this, since I primarily work with Confluence, but I found a couple of other users that were having a similar issue.

• JIRA admin session prompt is asking to re-authenticate to frequently 
• Administrative access prompts every change 

It seems that these articles might help:

• Logging into another Atlassian application logs me out of Confluence 
• User unexpectedly logged out of Jira server 

Otherwise, you may want to log a request with Jira Support so they can have a look.

Take care,

Shannon

[yong hu]

Hi @Shannon S 

Verification reminders are not as frequent as before

Thank you

Yong

[Shannon S]

Hello Yong,

Thank you for the follow-up! To clarify, does that mean things are working again for you?

Shannon

[yong hu]

Hello @Shannon S 

I'm sorry, but I see your reply now.

According to your suggestion, the problem has been solved.

Thank you very much.

[Shannon S]

Hi Yong Hu,

That’s great news, thank you for letting me know! Which change did you end up making that solved your issue?

Take care,

Shannon

[yong hu]

Hi @Shannon S 

I deployed JIRA and Confluence on the same machine, resulting in conflicts between tomcat sessions.

I modified one of the tomcat configuration files.

Yong

[Shannon S]

Hi Yong,

Thank you for confirming that, and for sharing your fix.

Take care, and have a pleasant rest of your week!

Shannon

[yong hu]

@Shannon S 

Hi Shannon

Can you answer this question for me

Thanks

Yong