Password reset links are permanently timed out - Jira / Confluence server

[Mark]

Hi there,

We have the following issue:

When our customers attempt to reset their passwords the link they are sent is permanently giving a 'timed out' error. This makes it impossible to reset a password from the user side.

The email contains the following two link options:

the following as raw text in the email

http://OUR.DOMAIN.com/wiki/forgotuserpassword.action

and the following URL behind the 'reset password' button (is the Sendgrid set up causing this issue?) :

http://u3398266.ct.sendgrid.net/wf/click?upn=kylZXac3XtzBWgjChPXnxko2cwrxRcXeZT5B8urBLs10SAidm8yPiSr6OVWCp4FVAFfod-2B0u5y0Z-2BPmbZwsp6ux7gSpXbJthwck2Kz4C9XOf0SUT8LJ1LkFBcVSJVdkhBWYwbLUY4fzwVK1-2Fjnf-2FTSpPez44paeBEcNv8db2Ift4PrO3Ec374CjBlww4UYtn_We68UakCgDuIxk0Iuupjso7FIB3b0CKKMymR4p1FVsQU1XsLDFxYa-2B9sBlIxAz843fH1j6JSTEvqcHNqD1ZM029hu1GJyPlEFco7k4YAIVel3xYe-2BqWDQZ5VaG5BL-2BDePa2fDNrNtm3ZLHtC-2Bb4Ae8Yjd7338QTctNAuMcoZ-2FcWD8flHTmG5RMdrABfrHi5j3XsctbV6g7hvyrD4IHgPoA-2BQ3s0DGhCGTwV6NpGlkxM-3D

which redirect too:

http://OUR.DOMAIN.com/wiki/resetuserpassword.action?username=mark&token=6ca094baeb039524a852abbb086686d283e09a2b

Nothing has changed from an administration perspective on the desk, it seems the emails just started timing out around 6 months after launching.

I am struggling to work the issue out and any assistance would be helpful.

Thanks,

Mark

[Grigory Salnikov]

Hi!

Please, check that the time on your server is correct and if it's not it can be a great idea to install and configure ntp client.

Get back to us!