Permissions - How to obtain JIRA System Administrators rights

[Buriak Evgeny]

Hi,

I am administrating newly bought Jira OnDemand application, but do not have enough permissions to, e.g., install a new plugin.

For doing that, I have to be JIRA System Administrator but I am not at the moment.

Can you please help me to find out how to become a system administrator?

Thank you in advance.

Evgeny Buriak

[Michael Knight]

Hi Evgeny,

We do not provide customers with System Administrator access to OnDemand instances. This is explained more fully on our restricted functions page.

[Buriak Evgeny]

Thank you for a quick answer!

Does it mean that I am not able to install a single plugin to OnDemand instance?

[Michael Knight]

That's right. We're not able to both keep all OnDemand's software up to date as well as keep everyone's instances compatible with their custom plugins.

[Buriak Evgeny]

Thanks.

But can you please recommend what is alternative way to buy/install/use a plugin in my case?

[Michael Knight]

If you really need the ability to customise your instance beyond what OnDemand provides, you are better off either hosting the individual applications yourself or finding a hosting provider to do this for you.

We have a list of Atlassian Experts who provide managed hosting of our applications, which might be a useful place to start looking.