Please can someone help me get access to my sprint boards, backlog and all the features?

[Chip Foose]

Good day,

My team and I are not able to access our backlog, sprint boards and all the tools that are usually on the left hand menu. I get an error that says only Jira users can access it but I am an Admin on the jira board.

[Trudy Claspill]

Hello @Chip Foose 

Welcome to the Atlassian community.

Referring to your response to @Piyush_Annadate :

I am able to view JIRA project. we have 2 projects, 1 is for IT issues and the other for our product backlog and sprints management. The IT issues one works fine but our product one is not working.

In https://admin.atlassian.com, go to Directory, and review each user and confirm that they are allocated the Jira User product role under App Access.

This would be separate from their app access for Jira Service Management.

[Chip Foose]

It looks like Jira changed us from the free plan to the standard plan and I think this may be the issue. We are 9 users, so is there a way to go back to the Free plan?

[Chip Foose]

I tried chanding the billing but it asks to pay for 10 user licenses

[Trudy Claspill]

You may be in a situation where you were on the Standard subscription for a month and the bill at the end of the month did not get paid. In that case, Atlassian would deactivate your subscription due to non-payment. I believe you will have to pay the previous bill before you can reactivate your subscription.

You can try entering billing information, like a credit card, and see if it will hill the past due amount automatically and then reactivate your subscription. Then you could downgrade to the Free subscription as long as you have 10 or fewer users.

If you want to discuss the situation directly with Atlassian you can reach out to the billing team through this page.

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Piyush_Annadate]

Hi @Chip Foose ,
Welcome to Community.

Seems to be issue with license 'probably'.
Are you logged in? Can you share screenshot of the error.
Also, with that 
- Are you able to view JIRA project?
- Able to view boards? (If not, check for the filter associated with that - if restricted)

[Chip Foose]

I am logged in.

I am able to view JIRA project. we have 2 projects, 1 is for IT issues and the other for our product backlog and sprints management. The IT issues one works fine but our product one is not working.

I am also able to view all users (they all have access to the project and are active)

[Nikola Perisic]

Welcome @Chip Foose 

• Are you the only board admin on the project?
• Do you have the access to other projects in Jira? - if not, you need to speak with your Jira/org admin to check the Jira licenses for you and your team

[Chip Foose]

Thank you. I am admin on Jira and on the project