Portal only knowledge format suddenly changed

[Pattie Berghof]

Was there a system wide change to the format of the Confluence Self Help for the Portal Only Customers?  The look and feel are pretty bland and the option to open a ticket if the KB didn't resolve the issue is gone.

I can't find any information on a system wide cloud change and I didn't make any change that would be tied to knowledge.

Thanks for any input.

Pattie

[Suren Raj]

Hi, Patie.

Do you mind providing us the screenshot of the Portal? It will help us to understand your issue better.

Cheers

[Pattie Berghof]

Portal is very bland - grey and white except for the issue type icon

Option to open ticket if knowledge does not resolve the problem is gone

After clicking no they only get a thanks message