Possible to not blank out Summary using 'Create another'?

[Michael Johnson]

Greetings All,

Pretty sure this is baked-in functionality but we have a user request to not blank out the Summary when using the 'Create another' checkbox. Is that possible?

Thank you, 

Michael J

[Petter Gonçalves · Accepted solution]

Hello @Michael Johnson

Thank you for reaching out.

Unfortunately, it is not possible to select which fields will be retained when checking the "Create another" option.

We understand how practical this option would be, so we created the following feature request to get it implemented:

- "Create another" checkbox when creating tickets - stop copying over all info to new ticket 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Let us know if you have any questions.