Preset Values not working for setting assignees/approvers

[Joe Murphy]

Hello,

Our team is seeing an issue where we have created a custom request type, and have  set the assignees/approvers for the ticket with preset values, however when the ticket gets created it is not assigning to the users we set. any help is appreciated.

Thank you

Joe

[Jack Brickey]

please detail how you are setting these "presets".

[Joe Murphy]

within our project settings > request types > selected request type > request form > dragged 4 fields to be hidden > selected edit value > selected jira user

[Manon Soubies-Camy]

Hi @Joe Murphy,

Can you manually assign these requests to the users you set? You may have this issue because users don't have the "Assignable user" permission in your project.

Hope this helps,

- Manon

[Joe Murphy]

@Manon Soubies-Camy 

yes doing so manually once the ticket has been created works however, we need the assignees and approvers fields set on creation of the ticket based on our preset values. i will verify permissions now

[Joe Murphy]

@Manon Soubies-Camy 

verified that users we set for the preset assignees/approvers do have the assignable user permission.