Problem Copying Values Using Create Issue because Custom Field isn't Available

[Rebekka Reischl]

I have created a new user select single picklist called "Architecture Evaluated By." This field is available on the edit and create screens for both my Request and Story Issue types.

Desired Outcome:

What I'd like to happen is that when I trigger automation manually from a Request to create a Story it copies the value in Architecture Reviewed By to the new story.

Problem:

"Architecture Reviewed By" is not available to select as a field as part of the Create Issue automation action. I have been through all of the checks I could find to ensure it's properly set up, and am left with thinking for whatever reason it's one of those that isn't supported and requires me to use the advanced options.

Based on a very helpful suggestion by a different community member, I was hoping I might in some way be able to leverage a log action to identify the user value, and then stamp that value into the field, but I'm new to automation and not doing it right in some way (probably a lot of ways.)

Is anyone able to provide some advice on how I can accomplish my desired outcome? Thanks in advance!

[Trudy Claspill]

Hello @Rebekka Reischl 

If a field isn't available from the Choose fields to set list the you will likely have to use Advanced Editing with JSON.

https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/ 

Take a look at that page and let us know if you have additional questions.

[Bill Sheboy]

Hi @Rebekka Reischl 

Adding to Trudy's suggestions...

Please see this how-to article to find the correct smart value (or custom field ID) for your field.  That will help when setting the value in the JSON expression.

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

The basic steps are:

• identify a work item with your field
• use a browser tab to call the REST API to lookup your issue:
  • yourJiraURL/rest/api/2/issue/yourIssueKey?expand=names
• search on the page, such as with Control-F, to find the field and the correct smart value / custom field ID to use

Kind regards,
Bill