Problem creating tasks with Slack Jira Cloud workflow

[Alisson Ayres]

In my company we use the Jira workflow inside slack to create issues inside our board, specifying the description, the title, etc, based on a form answered by the employees.

However, recently I got the problem showed in this screenshot:

https://imgur.com/bxcyRio

And when the user tries to use the workflow, It returns this error: 

"Create an issue — There was a temporary issue on our end."

It can't create an issue inside the Jira panel if the type of issue is "Task", specifically. If I select the type of issue inside the workflow to be "subtask" it works perfectly.

Does anyone recognize this problem?

[mjouve]

Same here and the error message displayed is too vague to troubleshoot the issue.

[Gina]

Has anyone figured this out? Our team relies almost exclusively on the Task issue type, and building a work around is going to cause more problems for the team. Do I really have to rebuild my workflow without Tasks?