Problem with add Tempo by Jira plugin

[IT Hypermedia]

When i try on my cloud instance add Tempo Timesheets for Jira, i get this error message: 

It might just be a hiccup. Try again in a bit..

I get this message on any try for add this extension.

Thanks for help.

[Susanne Götz _Tempo_]

Hi,

Can you please create a ticket for this in our Tempo support (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better investigate this problem.

Can you please add the URL of your cloud instance. Can you please also inform us if you imported a backup of data to this instance and / or if Tempo was at some time installed  (possibly a trial some time ago) and can you attach the log and har file when reproducing this (https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html)

Regards,
Susanne Götz
Tempo team

[Alexey Matveev]

Hello,

I also had a message like this. I tried again and it worked.

[David HUY]

Hi,

How long did you wait to work again?

[Alexey Matveev]

A couple of minutes

[David HUY]

Hi,

I waited more than 1 day and i have always the same problem.

[Alexey Matveev]

Try to contact the plugin vendor. All vendors have a support portal. You can find the link in the marketplace.