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Problem with adding attachments in a transition screen

amit.bakst
Contributor
May 7, 2024

HI,

I am having trouble adding an attachment to a transition screen. I added the attachment field in the screen that was associated with the transition, and I can see that the file is uploaded successfully and gets a green line. However, when I press the update button, although I can see in the history tab that I made the transition, I cannot see the attachment. Nothing seems to have happened. 

Can you please advise me on what I should do? Thank you.

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1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Champion
July 12, 2024

Hi @amit.bakst ,

did u try to refresh ticket at the end of transition? 

Fabio

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