Problem with automation in JIRA Structure

[Amedeo]

Good morning,

I would like to create an automation in JIRA Structure in order to insert directly all the Initiative that will be created into a specific project.

I created the empty structure, select Automation --> insert, but using this JQL "project = xxx and issuetype = Initiative", the system replies with the error attached to this ticket.

Can you help me solving this problem?

Thanks

Amedeo

[Stepan Kholodov _Tempo_]

Hello @Amedeo 

The mentioned error might indicate possible performance issues; in any case, it requires an investigation and a closer look at your setup. Please reach out to us directly through our support portal and we'll get back with you shortly.

Best regards,
Stepan Kholodov
Tempo

[Amedeo]

Good afternoon...any updates on this topic?

Thanks

Amedeo