Problem with the site creation

[NikitaPlatov]

When I try to create Jira site (using the Safari browser), I get the error: 

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 94e71cae7bc1497c9ad8aa3f17c3d0c9)

As we're currently on the free plan we don't have access to support. Is anybody else experiencing this and can we do anything to resolve this ourselves?

[Andy Heinzer · Accepted solution]

Hi @NikitaPlatov 

Atlassian as ceased all operations within Russia and Belarus as of 31 Oct 2022.  More information in https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine

This extends to preventing new cloud site sign-ups to users located in those countries.

[Trudy Claspill]

@Andy Heinzer 

Is there any chance that a more meaningful message could be displayed in this case?

[Andy Heinzer]

@Trudy Claspill I don't know if it's possible, but I will ask the team that handles this sign up form.

[Angel Luo]

@Andy Heinzer Hi, Andy. Did China cease too? I went with the same problem🤣

[Andy Heinzer]

@Angel Luo It's common for the firewall of China to prevent a captcha from being displayed on the page.  This can cause what appears to the a similar state of failed sign up.  But this is not within Atlassian's control to change.  I'd suggest trying from a different network.

[Trudy Claspill]

Hello @NikitaPlatov 

Welcome to the Atlassian community.

I have flagged your post to raise it to the Atlassian Team. They should respond within 2 business days.