Project Disappear After Deactivating User

[Epiphany Vera]

I signed up to try out Jira and spent about half a day configuring a project to work for our use case. Once I was happy with it I invited users to our trial account. I did not like the email I had used for myself so I tried to change the email for my account but it kept giving me an error when I submitted the new email address. I then created a new user for myself using the email I wanted to use. I made my new account an admin. I then deactivated the first account that I had created. Unfortunately, that seemed to have deleted the project I had created with the first account! None of the users can see the project. I then reactivated the original account but that did not return the project for the other users. When I login with the original user, after reactivating it, it takes me to the initial setup!

Is there a way to recover all the work I had done? Is this the normal behavior of the application, to delete projects of a deactivated user? That just seems wrong because what are you supposed to do when a user leaves the company?

Thanks for any help,

Epiphany

[Suren Raj]

Hi, Epiphany

Can you check if the user has necessary permission to access the project?

At the same time, I would like to know the following:

# DId you take any backup before you deactivated the user?

# Are you using Jira cloud or server version?

[Epiphany Vera]

# I am using Jira Cloud. 

# No I did not make a backup 

The project is no longer accessible. So when I login using the second account that I created, I get a message that says "

You currently have no projects" when I go to projects.

If I login with the original account I get the onboarding page which has the question, " How does your team work?" 

See attached screen shots. 

First image shows what I see when I login using the original account. I have not tried going through the wizard again because I concerned it might overwrite the original setup I did.

The second shows what I see when I login using the second account I created

This is the user screen that I can get to after I login using the second account. The original account has the username admin and the second account has username epiphany. They both have admin privileges.

[Suren Raj]

Hi, @Epiphany Vera

We can see there is only one project. I have given you the necessary permission, can you check if you able to access the project now?

[Epiphany Vera]

Yes, I am able to access it now. Thank you so much for your help. 

Are there any precautions you would advise that I take next time I deactivate a user?

Regards,

Epiphany 

[Brittany Wispell]

Hey @Epiphany Vera

It is probably something with the permissions of the project you created. I don't believe it is all gone. Are you able to see any workflows in the instance specific to the project you created?  No this is not normal behaviour of Jira. This is just a guess but maybe when the original user you had was deactivated it removed them from the project permissions. If you can still see the workflows, screens, etc. then the project and configurations are still there. 

Can you send me screenshots of what you are seeing? 

If you need further assistance I can help through zoom or skype.

[Epiphany Vera]

Brittany,

Thank you for the response. I uploaded the screenshots in response to Suren above.