Project shortcuts missing in sidebar

[Jana Lohonková]

On left sidebar is not PROJECT SHORTCUTS part in some projects.

I can see Software and Business project with PROJECT SHORTCUTS, but also without this part. I am Administrator in all projects.

Is somewhere possibility to view PROJECT SHORTCUTS part or what can have an impact to this?

In Confluence I have the same problem. I have one space, where I can see SPACE SHORTCUTS and in same space, space admin did not see this part of sidebar.

[Tomáš Vlach]

Hello @Jana Lohonková and welcome to Atlassian Community,

Did you try this? From Atlassian Support Knowledge Base

(https://confluence.atlassian.com/jirakb/project-shortcut-is-not-showing-in-some-projects-975017597.html)

Problem

When accessing a project, expanding the Project Sidebar would not show the "Project Shortcut" feature:

No error stack trace can be found in the logs.

Diagnosis

1. The account used to access the Project already a JIRA Administrator or Project Administrator
2. There are still some project that is not affected by this issue
3. The following SQL query returns a result:

select * from "AO_550953_SHORTCUT" s, project p where s."PROJECT_ID" = p.id and s."SHORTCUT_TYPE" = 'project.shortcut.default.link';

Cause

It is not yet known on how JIRA generating the "SHORTCUT_TYPE" to "project.shortcut.default.link" but this appears to be the cause of the issue.

Resolution

Run the following SQL Query to remove any rows with "project.shortcut.default.link"

 Please create the necessary backup before proceeding

delete  from "AO_550953_SHORTCUT" where "SHORTCUT_TYPE" = 'project.shortcut.default.link';

Tom

[Jana Lohonková]

Thank you very much. I will try it.