Queries related to Jira

[Evento Team]

1. Can we integrate customized pages and workflow to JIRA?
2. How can we delete certain cases in JIRA?
3. Can we have data visibility restriction based on product-client wise, also role-based?
4. Can we restrict graphs on showing the certain charts to specific users.
5. Escalation module present in your current version?
6. Can we integrate service that will read mails and extract case information and dump it in DB using IMAP/POP?
7. Can we send sms - alert and also push notifications?
8. Digital signature are included?
9. Can we create Customized tables?
10. Kindly provide the details of PM Android / IOS app - what features it has?
11. Does it have aging of cases included?

12. If i want to implement Issue tracking system - What would you recommend : I should purchase license for both Service Desk and Jira software?

[Nic Brough -Adaptavist- · Accepted solution]

1. Can we integrate customized pages and workflow to JIRA?

Yes

2. How can we delete certain cases in JIRA?

Click delete (assumes you have granted "delete" permission to the user, and is strongly NOT recommended because delete really does mean delete - the issues are gone, completely, there's no way to get them back without days of work with a backup)

3. Can we have data visibility restriction based on product-client wise, also role-based?

Yes.  With project permissions and issue level security.

4. Can we restrict graphs on showing the certain charts to specific users.

No.  If you can see the data, you can report on it.

5. Escalation module present in your current version?

In Service Desk, yes

6. Can we integrate service that will read mails and extract case information and dump it in DB using IMAP/POP?

Yes

7. Can we send sms - alert and also push notifications?

If you have an SMS gateway you can use, yes.

8. Digital signature are included?

No, you'll need an add-on

9. Can we create Customized tables?

Yes

10. Kindly provide the details of PM Android / IOS app - what features it has?

See https://marketplace.atlassian.com/search?product=jira&query=mobile

11. Does it have aging of cases included?

What do you want from "aging"?  Jira tracks all changes so you always know how old an issue is, and when any change was made to it, so "aging" data is there.  But we don't know what you want to do with it.

12. If i want to implement Issue tracking system - What would you recommend : I should purchase license for both Service Desk and Jira software?

Probably both - the functions you're asking about suggest you need both.

[Evento Team]

Thank you for your Answer. Can you please let me know if Jira provides read only rights to it's DB or not  ? for us to make custom reports based on our needs.

[Nic Brough -Adaptavist-]

No, of course not.  It's a service, not a database tool.

You can, of course, connect to the database, but you REALLY do not want to.  A Jira database is not designed for reporting and reading it directly is absolutely the worst possible way to do any reporting on Jira.  Please, forget that idea, it's dreadful.

[Yogesh Mude]

1. Can we integrate customized pages and workflow to JIRA?

Could you please elaborate more about Integrate? Customize pages nothing but what? Are you talking about Confluence pages then you can and Yes, you can import the existing Workflows.

2. How can we delete certain cases in JIRA?

What do you mean by Certain cases? In jira you can delete anything but for restoring it you should have the backup of it.

3. Can we have data visibility restriction based on product-client wise, also role-based?

Yes, using issue Security level you can achieve this.

4. Can we restrict graphs on showing the certain charts to specific users.

Nope, if you are talking about the sprint reports, then users belong to that particular group has the visibility of it.

5. Escalation module present in your current version?

You, need to customize your workflow to achieve this or you can use the Custom field.

6. Can we integrate service that will read mails and extract case information and dump it in DB using IMAP/POP?

If i understood this, i would say you can be able create a ticket/issue in jira whenever the mail will comes to specific ID, you need to configure the Incoming mail handler.

7. Can we send sms - alert and also push notifications?

For SMS notification  you need to use third-party add-ons and If you have been configured SMTP mail server in jira then you will get an email notification from Jira.

8. Digital signature are included?

No Idea...

9. Can we create Customized tables?

Customized table? where? please provide more details.

10. Kindly provide the details of PM Android / IOS app - what features it has?

I would say there is no special features into it, but you can manage every type of project in jira.

11. Does it have aging of cases included?

No Idea.

12. If i want to implement Issue tracking system - What would you recommend : I should purchase license for both Service Desk and Jira software?

That depends on your requirements, If you are going to implement it for Customer/support based project then go for JSD and if you are looking for project management without exposing the jira to the customer then you can use Jira software.

[Evento Team]

Thank you for your Answer. Can you please let me know if Jira provides readonly rights to it's DBs or not  ? for us to make custom reports based on our needs.