Query Customer Satisfaction

[diana_lucena_pereira]

Good morning,

We are building a satisfaction dashboard, and every time I try to create the query:

project = SR AND "Customer Satisfaction" IS NOT EMPTY

the message "The field exists and I am accessing it with an admin user" appears.

I am accessing it with the admin user, and the field does exist, is being filled in, and there are several requests with this field populated.

I have also tried replacing "Customer Satisfaction" with [cf]10101, but it still doesn’t work.

Can you help me?

Thanks,

Diana

[Sergei Troshin]

Hi @diana_lucena_pereira and Welcome to Atlassian Community?

First, check the field context to ensure it includes the SR project.

• Go to Jira Administration → Issues → Custom Fields.

• Find "Customer Satisfaction" and click Contexts and Default Value.

• Ensure the field is available for the SR project. If not, you may need to update the context.

If this doesn't help, please provide additional information about the field type. Is it a text field, a select list, or something else? Does it not work only in SR project, or does it also fail in other projects?

[diana_lucena_pereira]

Hello @Sergei Troshin,

Thank you for your feedback.

However, when checking the Customer Satisfaction field, I noticed that it is called Satisfaction.

I modified the query to project = SR AND Satisfaction IS NOT EMPTY, but no issues are returned.

The field is locked but is available for all projects.

I tried the same thing for other projects, and it also doesn’t return any results.

[diana_lucena_pereira]

[Sergei Troshin]

Hi @diana_lucena_pereira 

It seems that this is a field from a third-party plugin. Do you know from which one? Maybe it’s actually empty?