3 level hierarchy in Jira Work company managed projects not working

[Camp Bursztynowy Las]

Hello all, 

I am having an issue with a Jira Work, company-managed project. 
We need a 3-level hierarchy - epic-task-subtask.

After setting it up (and editing the screens to include Epic name field), the system works perfectly - issues can be added in the hierarchy correctly, however once the screen is refreshed, the list and board view seem to loose the Epic-Task relationship and show Epics at the top and Tasks at the bottom (sub tasks are not affected and shown correctly). The tasks are correctly defined and still show the relationship, it's just not properly displayed on the list. 

You can see this in the attached 'before and after screen refresh' screenshots. 

Before: 

After:

Interestingly enough, this is not an issue in the Team-managed projects. These however do not work for us as we need different types of sub-tasks, and it seems this cannot be defined in the Team-managed version. 

 Any help would be greatly welcome!

Thank you!

[Christopher Skoropada _Appsvio_ · Accepted solution]

Hi @Camp Bursztynowy Las 

Atlassian is working on that. It's a common issue with Work Management projects. Please follow this issue for updates.  

Pozdrawiam :) 

[Camp Bursztynowy Las]

Thanks - indeed seems to be a thread :)

It seems it should be fixed any hour now (maybe day :)

[Hannes Obweger - JXL for Jira · Accepted solution]

Hi @Camp Bursztynowy Las

just to add to Christopher's answer: For an immediate solution, you may want to have a look at the Marketplace app that my team is working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting and filtering by all your issue fields. Among many other things, it also allows viewing your issues in their hierarchy, with the expected behaviour for both team-managed and company-managed projects:

JXL adds itself to the project side bar, so many of our customers use it successfully as an extension to the native Jira views. It's also worth noting that JXL works with any project type, including Jira Software and Jira Service Management projects.

You may already know that you can trial any app for free for 1 month, and depending on the size of your site, it may be free forever. So if the above looks interesting, perhaps give it a try and see if it helps with your use case.

Hope this helps,

Best,

Hannes

[Christopher Skoropada _Appsvio_]

@Hannes Obweger - JXL for Jira I didn't connect the dots, your app can fix the issue indeed. 

[Camp Bursztynowy Las]

Looks great, indeed - thanks!